Privacy Policy
Last updated
Website: www.nybble.africa
Company: Nybble Technologies Pty Ltd (“we”, “us”, “our”)
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
Who is responsible for your personal information
For purposes of POPIA, Nybble Technologies is the “Responsible Party”.
Information Officer / Privacy Contact:
Name: Romario de Oliveira
Email: romario@nybble.africa.
Address: 20 Woodlands Drive, Block 11B Woodlands Office Park; Woodmead.
What personal information we collect
We may collect and process the following categories of personal information (depending on how you use our website/services):
Identity & contact details: name, surname, email address, phone number, company name, job title
Account details: username, password (stored securely), preferences
Transactional/service details: products/services requested, communications, support queries
Technical & usage data: IP address, device info, browser type, pages visited, referring URLs, timestamps
Marketing preferences: consent/opt-in status and communication preferences
Any other information you voluntarily provide via forms, email, phone, or chat
We try to limit collection to what is relevant and necessary for the purpose.
How we collect personal information
We collect personal information when you:
submit a form (contact, demo request, quote request, job application, etc.)
create an account or use our services
email, call, or message us
browse our website (through cookies and similar technologies)
interact with our social media pages or marketing campaigns (where applicable)
Why we use your personal information
We use personal information to:
provide, operate, and improve our website and services
respond to enquiries and provide customer support
onboard you as a customer, supplier, or partner
process transactions, invoices, and payments (where applicable)
send service-related communications (e.g., security notices, updates)
conduct analytics, measure performance, and improve user experience
comply with legal obligations and enforce our rights
send marketing communications only where you have consented or where allowed by law, with an easy opt-out
Our lawful basis for processing (POPIA)
We process personal information only when permitted under POPIA, including where processing is necessary for:
a contract with you or steps requested by you before entering a contract
legal obligations
legitimate interests (e.g., improving services, security, fraud prevention) balanced against your rights
your consent, where required (e.g., certain marketing, non-essential cookies)
Cookies and similar technologies
We use cookies and similar technologies to help our website work, understand usage, and improve performance.
Types of cookies we may use:
Essential cookies: required for the site to function
Analytics cookies: help us understand site usage (e.g., Google Analytics)
Functional cookies: remember preferences
Marketing cookies: used to measure or personalise ads (only if applicable)
Managing cookies: You can control cookies via your browser settings and/or our cookie banner (if enabled). Disabling some cookies may affect website functionality.
Sharing your personal information
We may share personal information with:
service providers who help us run our business (hosting, email, analytics, CRM, payment processors, customer support tools)
professional advisors (auditors, lawyers, accountants) where necessary
regulators or law enforcement when required by law
business transferees if we undergo a merger, acquisition, or asset sale (subject to safeguards)
We do not sell personal information.
Operators (POPIA)
Where third parties process personal information for us, they act as “Operators” under POPIA and are required to:
only process on our instructions,
implement appropriate security, and
keep information confidential.
Cross-border transfers
If personal information is transferred outside South Africa (e.g., cloud hosting or SaaS tools), we will ensure appropriate safeguards consistent with POPIA section 72, such as:
transfers to jurisdictions with adequate protection, and/or
contractual protections with the recipient/service provider.
Security safeguards
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures may include access controls, encryption where appropriate, secure hosting, and staff confidentiality commitments.
No system is perfectly secure, but we work to maintain appropriate safeguards.
Data retention
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, contractual, or regulatory requirements). When no longer needed, we securely delete or de-identify it.
Your rights (Data Subject rights)
Under POPIA, you have rights including to:
request access to your personal information
request correction of inaccurate, incomplete, or outdated information
request deletion (where appropriate and lawful)
object to certain processing (including direct marketing)
withdraw consent where processing is based on consent
lodge a complaint with the Information Regulator
To exercise your rights, contact us at romario@nybble.africa . We may need to verify your identity before responding.
Direct marketing
If we send you marketing communications, you can opt out at any time by:
clicking “unsubscribe” in the email, or
contacting us at romario@nybble.africa
We will respect your preferences.
Children’s personal information
Our website/services are not intended for children under 18. We do not knowingly collect children’s personal information without appropriate consent from a competent person. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing them with personal information.
Changes to this Privacy Policy
We may update this policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.
Complaints and regulator contact
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Regulator (South Africa).
Information Regulator – General enquiries:
Toll free: 0800 017 160
Landline: 010 023 5200
Email: enquiries@inforegulator.org.za